All measurements are approximate - If you have questions about measurements for a specific style please contact Customer Service and we will be happy to assist you.

We accept PayPal, MasterCard, American Express, Visa, and Discover.
Sorry, no cash, checks, travelers checks, money orders, COD's, or other credit cards are accepted at this time.

One of our Customer Care Representatives will attempt to contact you to verify your information.

Any of the following can cause an order to be flagged as fraudulent: Bill to and Ship to State or Address do not match, Order amount is over $300, IP address of purchaser is in a different country than the shipping or billing address.

Sales tax is applied only to orders which originate in New York. The tax rate is 8% which is the current rate in New York City.
All other orders are not assessed sales tax.

You may cancel any order which has NOT shipped. Any shipped order cannot be cancelled.

All cancellation requests must be made by phone; no emailed cancellation requests will be accepted.
Although we will try our best, no guarantees are made that a cancellation request will be fulfilled.

Please refer to the REFUND AND EXCHANGE section of the FAQ as the cancellation will be considered as a refund or exchange.
If you return the order without opening the box, you will receive a full refund of the purchase price less shipping. The return shipping cost will have to be paid by you in this instance.

You may return merchandise within 30 days of receipt for a full refund of the purchase price, MERCHANDISE MUST HAVE THE ORIGINAL TAGS AND LABELS ATTACHED, MUST NOT HAVE BEEN WORN, ALTERED OR WASHED, AND BE IN A NEW AND UNUSED CONDITION. Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or repair if applicable. We inspect every item prior to shipping to ensure quality. Sale items are exchange only unless otherwise noted. If the same item is not available for exchange, then a credit will be applied towards another item.

No, we do not charge any restocking fee.

Shipping costs will not be refunded for normal returns or exchanges. Return shipping costs are the responsibility of the customer. A refund or credit for shipping may be issued in instances where the item was defective and determined to have been our responsibility, or where we made an error in shipping the order (i.e. the wrong item, color, or size was shipped).

Any defective item will be considered on a case-by-case basis and may qualify for a full refund, full credit for exchange, or partial credit for refund or exchange. A refund or credit for the shipping cost may or may not be issued as well in these instances.

If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Vigoss will gladly issue a full refund for the purchase price including the shipping cost. Please note the RETURN POLICY above to receive proper credit. Vigoss will send a return shipping label for any such error on our part. Once we receive the item(s) back, the refund will be issued promptly.
Vigoss will not be liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.

You may exchange as many items as you like but the exchange process can only be completed once per order.

Ground Orders received by 1:00 p.m. (PST), Monday-Friday, will ship within 2 days in most cases. Next Day Air and 2nd Day Air will ship same day if received by 1:00 p.m. (PST), however, no guarantees are made. All orders will ship within 2 business days unless noted otherwise. Any expected delays in shipping will be notified to the customer immediately. Note: We will not be liable for delays in shipping caused by external causes (i.e. natural disasters, acts of terrorism, traffic accidents, etc.) or delays caused by the shipper (UPS or USPS).

We do not ship to P.O. boxes at this time.

We ship via UPS or US Postal Service (USPS) for domestic orders including Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands.

Shipping cost is a flat fee based on delivery method.