Returns & Exchange
We take great pride in our reputation for quality and excellent value. It is important to us that you are completely satisfied with your purchase. You may return or exchange merchandise within 30 DAYS of your purchase. Merchandise must have all original tags and labels attached, must not have been worn, altered or washed, and must be in a new and unused condition. Flat rate shipping charges on sale items and shipping charges for 3 Day, 2 Day and/or Next Day are only refunded in the event we accidentally sent the wrong item(s). Exchanged merchandise is shipped Ground Service at no additional shipping charge.
Unfortunately, we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from vigossusa.com will be accepted.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund or exchange will be processed within 7 business days. In order for a refund to be issued in the original form of payment, all returnable item(s) must be returned within 30 days from the date the original package was delivered. All orders that have exceeded this time frame will only receive credit that can be used on the next purchase on vigossusa.com, policy strictly enforced.
Please note we can’t be held responsible for any damages to items that have occurred through wear, wash or alteration. However, we will do our best to accommodate our customers. Any defective item will be considered on a case-by-case basis upon return to our facility. We inspect every item prior to shipping to ensure quality. If product is deemed to be defective, customer will be entitled to a refund or a credit.
You will be notified via email when refund transactions / credits have taken place.
HOW TO SHIP A RETURN OR EXCHANGE
Pack and seal your box securely and please completely fill out and include the return/exchange form that was shipped with your item(s), letting us know the reason for the return or exchange.
The cost of returned shipments to our facility is the customer’s responsibility. However, customer may request a pre-paid return label via email with the Order ID number at firstname.lastname@example.org. Return Label will be emailed within 24-48 hours from customer’s request (not including weekends).
If the exchange is of greater value, we will re-bill the initial credit card for the payment balance.
SHIP RETURNS/EXCHANGES TO
230 West 38th Street – 8th FL
New York, NY 10018
9am – 6pm EST | 212.764.6668